ABOUT PROGRESSIVE FARMING COMPANY

Progressive Farming Company supplies practical electric fencing, mobile water systems and grazing-management equipment to farmers throughout the UK and Ireland.

Founded from our own farming experience, we are a small, hands-on team focused on products we understand, use and trust. We pride ourselves on giving farmers knowledgeable, practical support alongside reliable equipment.

As the business enters its next stage of growth, we want to strengthen our day-to-day operations while retaining the personal service and agricultural understanding our customers value.

THE OPPORTUNITY

We are looking for a practical, organised and commercially minded person to become a central part of our growing agricultural retail business.

This varied role combines customer support, order processing, stock control and hands-on warehouse work. You will learn the business from the ground up and take responsibility for keeping our orders, customer service and everyday operations running smoothly.

Once trained in our products and systems, you will become the first point of contact for most customer enquiries. You will take ownership of routine orders, warehouse activity and operational administration, ensuring that work is organised, accurate and completed on time.

WHAT YOU’LL BE DOING

Customer support and orders

•       Answer customer calls and emails, helping with product, order and delivery enquiries.

•       Process customer orders, prepare quotations and keep customers informed.

•       Manage routine warranties, returns and replacements, following each enquiry through to completion.

•       Develop detailed product knowledge so that you can confidently support technical enquiries.

•       Take ownership of customer problems and work with colleagues, suppliers and couriers to resolve them effectively.

Warehouse and stock control

•       Pick, pack and dispatch customer orders accurately and on time.

•       Receive, check and put away incoming deliveries.

•       Book couriers and prepare dispatch paperwork.

•       Keep the warehouse safe, organised and operating efficiently.

•       Maintain accurate stock records, complete regular stock checks and investigate discrepancies.

•       Monitor stock levels and prepare routine supplier orders within agreed limits.

•       Liaise with suppliers regarding orders, deliveries and product availability.

Administration and business operations

•       Maintain accurate records and complete routine business administration.

•       Assist with website and e-commerce updates, spreadsheets and other business systems.

•       Help monitor order fulfilment, stock control and customer-service performance.

•       Identify practical opportunities to improve everyday systems and processes.

•       Take responsibility for implementing agreed improvements and following them through.

•       Support other areas of the business when required as part of a small and adaptable team.

HOW THE ROLE COULD DEVELOP

As your knowledge and capability grow, we expect the role to take increasing ownership of stock control, purchasing, customer-service standards, order fulfilment, supplier coordination and operational systems.

You may also have the opportunity to coordinate and support future team members as the business expands.

For the right person, there is a genuine opportunity to progress towards managing the company’s day-to-day operations.

WHAT WE’RE LOOKING FOR

This is a genuinely hands-on role, with approximately half of the working week spent carrying out physical warehouse work and the other half focused on customer support, order processing and administration.

It will suit someone who enjoys both sides of the role and can move confidently between practical and office-based work.

Full training will be provided on our products and systems. You may already have relevant experience, or you may be at an earlier stage in your career with strong transferable skills and the ability to learn quickly.

Essential qualities and capabilities

•       Able to safely lift, move and wrap heavy or awkward items.

•       A clear and confident communicator who can provide helpful, professional customer support by telephone and email.

•       Organised and accurate, with the ability to prioritise competing demands and follow tasks through to completion.

•       Someone with a practical understanding of agriculture, or a strong connection to farming, who can communicate naturally with farmers.

•       Confident using computers, spreadsheets and business systems, and able to learn detailed product information.

•       Willing to take responsibility, use initiative and make sensible decisions within agreed limits.

•       Comfortable working independently while contributing positively to a small, hands-on team.

•       Commercially aware, with an understanding of the importance of accuracy, efficiency and good customer service.

Useful additional experience

The following would be advantageous but is not essential:

•       Experience in agricultural retail, a rural merchant, agricultural supplies, machinery, e-commerce or a related business.

•       Experience in customer support, order processing, purchasing, stock control or warehouse operations.

•       Knowledge of, or a particular interest in, regenerative agriculture and grazing management.

HOURS, SALARY AND BENEFITS

Working hours

•       Permanent, full-time position of 37.5 hours per week, worked across Monday to Friday.

•       Flexibility around daily working hours, with agreed core hours covering the times our customer telephone lines are open.

•       The role is primarily based at our Launceston premises, with the opportunity to complete some administrative work from home once fully trained.

•       No routine weekend or public holiday working.

Salary and bonus

•       £29,000 to £33,000 per annum, depending on skills and experience.

•       Discretionary annual bonus of up to 5% of salary, linked to company performance and individual contribution.

Benefits

•       28 days’ annual leave, including public holidays.

•       Additional paid leave for any company closure days over the Christmas and New Year period.

•       Workplace pension scheme.

•       PFC-branded company clothing provided.

•       Staff discount.